Privacy Policy

1. Who We Are

Member Analytics Pro ("we", "us", or "our") operates the website and license management service at this domain. We provide a WordPress plugin that helps membership site owners understand how their members engage with their content. This Privacy Policy explains what personal data we collect, how we use it, and your rights.

2. Data We Collect

We collect the following categories of personal data:

• Account information — your name and email address when you register.
• Purchase information — transaction records including amounts and dates. Payment card details are processed directly by our payment processor and are never stored on our servers.
• License data — license keys issued to you, activation history, and the WordPress site URLs where the plugin is activated.
• Plugin API calls — logs of license validation, activation, and deactivation requests made by your WordPress site to our API, including site URL, timestamp, and response.
• Usage data — standard web server logs (IP address, browser type, pages visited) for security and performance monitoring.

3. How We Use Your Data

We use your personal data only for the following purposes:

• Creating and managing your account and license.
• Processing purchases and sending purchase confirmation emails.
• Sending license expiry reminders and renewal notices.
• Responding to support requests.
• Detecting fraud and ensuring the security of our service.
• Complying with legal obligations.

We do not sell your personal data to third parties. We do not use your data for advertising profiling.

4. Data Sharing

We share data only with the following categories of third parties, and only to the extent necessary:

• Payment processors — to securely handle purchase transactions. They operate under their own privacy policies and PCI-DSS compliance programs.
• Email delivery providers — to send transactional emails (purchase confirmations, expiry reminders). Only your name and email address are shared.
• Hosting infrastructure providers — our servers and database infrastructure may be operated by third-party cloud providers under data processing agreements.
• Legal authorities — when required to do so by law or valid legal process.

5. Data Retention

We retain your account and license data for as long as your account is active, plus a reasonable period afterward to handle disputes or legal obligations. Purchase records are retained for up to 7 years for accounting and tax compliance purposes. API validation logs are retained for 12 months for security and debugging purposes, then automatically purged.

6. Cookies

We use only strictly necessary cookies required for authentication (session management) and security (CSRF protection). We do not use tracking cookies, advertising cookies, or third-party analytics cookies on this website.

7. Your Rights (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, you have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you.
• Rectification — request correction of inaccurate data.
• Erasure — request deletion of your personal data (subject to legal retention requirements).
• Portability — request your data in a machine-readable format via your account settings.
• Restriction — request that we restrict processing of your data in certain circumstances.
• Objection — object to processing based on our legitimate interests.

You can export your account data or request deletion directly from your Account Settings page. For any other requests, contact us at the address below.

8. Security

We implement industry-standard security measures including encrypted connections (HTTPS), hashed passwords, and access controls. No method of transmission over the internet is 100% secure, but we take all reasonable steps to protect your personal data.

9. Children's Privacy

Our service is intended for use by adults operating businesses. We do not knowingly collect personal data from children under the age of 16.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes by email. The "Last updated" date at the top of this page reflects the most recent revision.

11. Contact

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at: